The valet parking industry in the UAE is known for its commitment to excellence and luxury. To meet the ever-increasing demand for impeccable valet services, VALTRANS is proud to announce its Training Program for Certified Valet Attendants, set to begin on October 1st, 2023. This program is designed to equip valet attendants with the skills and knowledge required to excel in the competitive UAE valet parking industry. In this blog post, we'll take a closer look at what this program entails and why it's a game-changer for aspiring valet attendants.

The VALTRANS Training Program will take place in the DIP Training room, providing a conducive learning environment. The training sessions will run from 10 a.m. to 14:00 hours each day, ensuring comprehensive coverage of the curriculum.

Each day, the program will accommodate a limited number of attendees – 20 staff members. This approach allows for personalized attention and a more effective learning experience.The Training Process

The VALTRANS Training Program consists of two crucial components: Theory and Practical sessions.

During the Theory segment, participants will delve into various topics essential for delivering exceptional valet services.

These topics include:

1. Company Profile & Services:Understanding VALTRANS' mission and services.

2. Vision & Mission: Embracing the company's vision and mission for excellence.

3. Our Reputed Clients: Learning about VALTRANS' prestigious client base.

4. Guest Arrival Experience: Creating memorable and welcoming arrival experiences.

5. Always Smile: The importance of a warm and inviting smile.

6. Greetings:Proper greeting techniques to make guests feel valued.

7. Standing Position: Maintaining a professional and attentive stance.

8. Guest Approach: Effective approaches when assisting guests.

9. Product Knowledge of the Hotel: Being informed about the hotel's offerings.

10. Assisting the Guest with Luggage: Handling guest belongings with care.

11. Engaging the Guest during Retrievals: Ensuring guest engagement during car retrieval.

12. Guest Departure Experience: Ensuring a smooth and pleasant departure process.

In addition to these skills, attendees will receive training in etiquette, including behavior and respect during working hours, food etiquette, break timings, and telephone etiquette when interacting with guests, the Front Office, and the Security team.

The Practical segment will focus on real-world scenarios and hands-on training. The duration of these sessions will vary based on individual progress, ensuring that each attendee is fully prepared for the challenges of valet services.

Driving & Safety
Another vital aspect of the VALTRANS Training Program is driving and safety, encompassing topics such as:

1. Accident Policy: Understanding the protocol in case of accidents.

2. Safety Measures While Driving: Ensuring safe driving practices.

3. Speed Limit: Adhering to speed limits for guest safety.

4. Attention to Detail: Paying close attention to information related to guest cars.

5. Informing Accidents or Incidents: Reporting incidents to the manager on duty.

6. Driving Luxury Cars and Their Safety: Handling luxury vehicles with care.

7. Protocol for Handling Luxury Cars: Ensuring the highest level of service for premium cars.

8. Key Handling Procedure: Safeguarding guest keys.

9. Valet Ticket Procedure – Retrieval: Efficient retrieval processes.

10. Wrong Deliveries: Dealing with mistaken deliveries professionally.

11. Lost Ticket Procedure: Handling lost tickets effectively.

12. Valid Driving License: Ensuring all attendants possess valid driving licenses.

The VALTRANS Training Program for Certified Valet Attendants is poised to elevate the standard of valet services in the UAE. With its comprehensive curriculum, emphasis on professionalism, safety, and guest satisfaction, this program equips valet attendants with the skills and knowledge needed to excel in the competitive valet parking industry.

Whether you're an aspiring valet attendant looking to launch your career or a seasoned professional aiming to refine your skills, don't miss the opportunity to be a part of this transformative program. Join VALTRANS and embrace the future of valet services in the UAE.